Payment and shipping info
During the current corona crisis, we cannot guarantee normal delivery times. Some suppliers are located in countries where warehouse personnel are not allowed to work, for example, while others have almost normal operations. We ask for your understanding that we are doing our best to get your orders as soon as possible. Important to know:There is no customs fee for any countries within EU. We will not send an sms asking for our customers to pay such fees.
Cost of shipping is included in our prices if you choose "free shipping" in the check out. That might be a type of parcel that is adressed directly to your mailbox. If you want the parcel to go via a Postal agent then choose the added fee in the check out-That way you also ensure that the parcel is trackable. The option "Guaranteed to your mailbox" applies under the premise that it the parcel will fit into the mailbox. Maximum size is 34x24x7 cm och weight should be not more than 2kg.
If the package/order is beyond the stated size, it will automatically go to the pick up agent even if the chosen shipping method is delivery to mailbox.
Orders are normally sent the same day or the first working day after the order has been made. When there is a high work load, it may take 2-5 days. Normal Postal delivery time may vary between 1-4 days. We will e-mail a tracking code and a link so costumers can follow their shipments online. Parcels can be collected at the local service point if shipped with Postnord. The unclaimed parcels will normally be on hold for 14 days at the service point. If a parcel is returned to us then the cost of that freight will be invoiced to the costumer unless some other agreement has been made with us. We take no responsability if an unclaimed parcel is lost. Always use tracable shipping options. If shipped with DHL the parcel will be delivered at the address of the costumer if no other arrangements have been made. If no one is available to receive the parcel then a notification will be sent via post and you can call DHL and arrange for a more convenient time or place.
Free shipping is applicable also to most countries other than Sweden. For example Norway, Denmark and Finland is with free shipping.
Partial delivery might occur. If so, then pleasuredome will carry all costs. You as a costumer will not be billed for any extra costs due to this. A common reason for shipping in ceveral packages is that you order lubricant and a sex toy. If the lubricant leaks it will then damage the sex toy so we ship it in two boxes.
If there are any delays in our deliveries then we will send an email to inform you. In that mail you will find the new shipping date and you will have the option to cancel the order if you are not able to wait.
Anonymous packing: All parcels are shipped in simple brown boxes or padded envelopes. No other information except the name and adress of the recipient is on the package.
The easiest way to make a payment is via Klarna. You may use your card or choose to pay via invoice. The option for invoice is free as of now. This means that you can, free of charge, pay the merchandize 14 days after they are shipped. The invoice will be sent by Klarna within a couple of days. If you have not received the invoice 7 days after delivery then please contact us. You may also log in to your account at Klarna to monitor your purchase.
For those that cant or wont use Klarna we also offer payment via Payson, Swish and Paypal. You will find them under "other payment methods" in our check out.
Please note that you must put a merchandise in the shopping cart BEFORE you can go to check out. You will find "Other payment methods" according to the picture below.
other payment pleasuredome.se
If you want to place an order over the phone then call +46184956969 and we will put the order in to the system manually using Klarna as payment method.
If anything is unclear in the above text then please contact us so we can clarify. The chat can help you or you can email to info (at) pleasuredome.se
Category other-Lust enhancers 1-2 days 94%
Category other-Lust enhancers 3-4 days 6%
Sex toys 1-4 days 82%
Sex toys 5-9 days 13%
Sex toys more than 9 days 5%
Clothes and lingerie 1-4 days 70%
Clothes and lingerie 5-9 days 25%
Clothes and lingerie 10-15 days 3%
Clothes and lingerie more than 15 days 2%